Grindmeter Support
Questions, problems or requests about your data: write to us.
Contact
Email support@grindmeter.app. We answer within a few working days; requests about your personal data within one month.
Common questions
How do I delete my Grindmeter account?
In the app: Settings → Account → Delete account. This removes your
profile and everything under it. If you cannot open the app, write to
support@grindmeter.app from
the email address of your account and we will delete the account and its
data.
What is deleted, and what is kept?
Deleted: your profile, training data, imported activities and health
data, routes, statistics, settings, posts with their likes and comments,
who you follow, and your photos. Kept: a report you made about someone
else's content, without any link to you, and records the law requires
(for example payment records held by Apple or Google). Technical backups
are overwritten within 30 days.
How do I cancel Premium?
Premium is a subscription of the store you bought it in. On iPhone:
Settings → your name → Subscriptions → Grindmeter. On Android: Google
Play → your profile picture → Payments & subscriptions →
Subscriptions → Grindmeter. You keep Premium until the end of the period
you paid for.
I bought Premium but it does not show.
Open Settings → Manage subscription and tap Restore purchases. Make sure
you are signed in to the same Apple or Google account that bought it.
How do I report a post, a comment or a person?
Use the Report option on the post, comment or profile. To stop seeing
someone, use Block.
I did a run but it is not counted.
Runs count while you are moving. Check that location is allowed for
Grindmeter, and write to us with the date if it still looks wrong.